Acer 5738, Windows 7 random shutdowns












0















I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:




Event 6008, The previous system shutdown at 9:37:15 AM on ‎12/‎14/‎2013 was unexpected.




with the following XML data:



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>‎12/‎14/‎2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>


Can anybody point out some issue here?










share|improve this question




















  • 1





    Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

    – karel
    Dec 14 '13 at 8:20











  • @karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

    – Babu James
    Dec 15 '13 at 16:43
















0















I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:




Event 6008, The previous system shutdown at 9:37:15 AM on ‎12/‎14/‎2013 was unexpected.




with the following XML data:



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>‎12/‎14/‎2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>


Can anybody point out some issue here?










share|improve this question




















  • 1





    Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

    – karel
    Dec 14 '13 at 8:20











  • @karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

    – Babu James
    Dec 15 '13 at 16:43














0












0








0








I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:




Event 6008, The previous system shutdown at 9:37:15 AM on ‎12/‎14/‎2013 was unexpected.




with the following XML data:



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>‎12/‎14/‎2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>


Can anybody point out some issue here?










share|improve this question
















I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:




Event 6008, The previous system shutdown at 9:37:15 AM on ‎12/‎14/‎2013 was unexpected.




with the following XML data:



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>‎12/‎14/‎2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>


Can anybody point out some issue here?







windows-7 troubleshooting crash event-viewer






share|improve this question















share|improve this question













share|improve this question




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edited Dec 14 '13 at 4:55









karel

9,31993239




9,31993239










asked Dec 14 '13 at 4:46









Babu JamesBabu James

206513




206513








  • 1





    Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

    – karel
    Dec 14 '13 at 8:20











  • @karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

    – Babu James
    Dec 15 '13 at 16:43














  • 1





    Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

    – karel
    Dec 14 '13 at 8:20











  • @karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

    – Babu James
    Dec 15 '13 at 16:43








1




1





Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

– karel
Dec 14 '13 at 8:20





Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.

– karel
Dec 14 '13 at 8:20













@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

– Babu James
Dec 15 '13 at 16:43





@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.

– Babu James
Dec 15 '13 at 16:43










2 Answers
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Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.



If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.






share|improve this answer

































    0














    This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.






    share|improve this answer























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      2 Answers
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      Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.



      If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.






      share|improve this answer






























        0














        Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.



        If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.






        share|improve this answer




























          0












          0








          0







          Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.



          If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.






          share|improve this answer















          Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.



          If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.







          share|improve this answer














          share|improve this answer



          share|improve this answer








          edited Jan 29 at 6:05

























          answered Dec 15 '13 at 21:38









          karelkarel

          9,31993239




          9,31993239

























              0














              This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.






              share|improve this answer




























                0














                This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.






                share|improve this answer


























                  0












                  0








                  0







                  This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.






                  share|improve this answer













                  This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Dec 15 '13 at 16:44









                  Babu JamesBabu James

                  206513




                  206513






























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