Airline refuses to issue a refund, keeps stalling
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago
add a comment |
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
asked 5 hours ago
Moseleyi
1162
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago
add a comment |
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago
add a comment |
1 Answer
1
active
oldest
votes
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
add a comment |
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "273"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
noCode: true, onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f128896%2fairline-refuses-to-issue-a-refund-keeps-stalling%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
add a comment |
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
add a comment |
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
add a comment |
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
4 hours ago
add a comment |
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Thanks for contributing an answer to Travel Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Some of your past answers have not been well-received, and you're in danger of being blocked from answering.
Please pay close attention to the following guidance:
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2ftravel.stackexchange.com%2fquestions%2f128896%2fairline-refuses-to-issue-a-refund-keeps-stalling%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
42 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
25 mins ago