How can I correctly inform client that their project cannot be completed due to missing information?
I work for a software company.
A company hired us to patch some functionality on an existing system.
After a few meetings, we agreed that we would need information about the current system, as well as data (from a database) that would allow us to write the new functionality.
Time passed and we constantly received incorrect information from the client.
The deadline passed and we spoke to the client, who asked us to be patient as they would have to speak to their DB service provider and gaining data.
After a while, they gave us some data that was broken and incomplete.
We don't want to drop the project, but their deadline for the functionality to be used is rapidly approaching. How can I let the company know, professionally, that we cannot complete the project due to the missing and broken information that we received from them?
They are an existing client that we have successfully built systems for, and we wouldn't want this to affect our working relationship.
What can I do?
communication project-management customer-service
edited 1 hour ago
user32293
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
add a comment |
I work for a software company.
A company hired us to patch some functionality on an existing system.
After a few meetings, we agreed that we would need information about the current system, as well as data (from a database) that would allow us to write the new functionality.
Time passed and we constantly received incorrect information from the client.
The deadline passed and we spoke to the client, who asked us to be patient as they would have to speak to their DB service provider and gaining data.
After a while, they gave us some data that was broken and incomplete.
We don't want to drop the project, but their deadline for the functionality to be used is rapidly approaching. How can I let the company know, professionally, that we cannot complete the project due to the missing and broken information that we received from them?
They are an existing client that we have successfully built systems for, and we wouldn't want this to affect our working relationship.
What can I do?
communication project-management customer-service
edited 1 hour ago
user32293
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
add a comment |
I work for a software company.
A company hired us to patch some functionality on an existing system.
After a few meetings, we agreed that we would need information about the current system, as well as data (from a database) that would allow us to write the new functionality.
Time passed and we constantly received incorrect information from the client.
The deadline passed and we spoke to the client, who asked us to be patient as they would have to speak to their DB service provider and gaining data.
After a while, they gave us some data that was broken and incomplete.
We don't want to drop the project, but their deadline for the functionality to be used is rapidly approaching. How can I let the company know, professionally, that we cannot complete the project due to the missing and broken information that we received from them?
They are an existing client that we have successfully built systems for, and we wouldn't want this to affect our working relationship.
What can I do?
communication project-management customer-service
edited 1 hour ago
user32293
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
I work for a software company.
A company hired us to patch some functionality on an existing system.
After a few meetings, we agreed that we would need information about the current system, as well as data (from a database) that would allow us to write the new functionality.
Time passed and we constantly received incorrect information from the client.
The deadline passed and we spoke to the client, who asked us to be patient as they would have to speak to their DB service provider and gaining data.
After a while, they gave us some data that was broken and incomplete.
We don't want to drop the project, but their deadline for the functionality to be used is rapidly approaching. How can I let the company know, professionally, that we cannot complete the project due to the missing and broken information that we received from them?
They are an existing client that we have successfully built systems for, and we wouldn't want this to affect our working relationship.
What can I do?
communication project-management customer-service
communication project-management customer-service
edited 1 hour ago
user32293
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
edited 1 hour ago
user32293
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
edited 1 hour ago
user32293
123237
edited 1 hour ago
user32293
123237
edited 1 hour ago
user32293
123237
123237
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
asked Oct 30 '18 at 11:05
Matthew JMatthew J
241
241
add a comment |
add a comment |
1 Answer
1
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oldest
votes
How can I let the company know, professionally, that we cannot
complete the project due to the missing and broken information that we
received from them?
You simply call a meeting with the appropriate client folks. You tell them that you won't be able to meet their deadline and you tell them why. You also tell them what you would now need to complete the project, and your new estimate for doing so. If there are to be additional charges, you detail the new cost estimate.
Hopefully, you have been keeping them up to date with your progress all along, so that none of this is a surprise.
In future projects, you give them a deadline for their input. Once that deadline is passed, you indicate that the project will be delayed.
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
add a comment |
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1 Answer
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votes
How can I let the company know, professionally, that we cannot
complete the project due to the missing and broken information that we
received from them?
You simply call a meeting with the appropriate client folks. You tell them that you won't be able to meet their deadline and you tell them why. You also tell them what you would now need to complete the project, and your new estimate for doing so. If there are to be additional charges, you detail the new cost estimate.
Hopefully, you have been keeping them up to date with your progress all along, so that none of this is a surprise.
In future projects, you give them a deadline for their input. Once that deadline is passed, you indicate that the project will be delayed.
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
add a comment |
How can I let the company know, professionally, that we cannot
complete the project due to the missing and broken information that we
received from them?
You simply call a meeting with the appropriate client folks. You tell them that you won't be able to meet their deadline and you tell them why. You also tell them what you would now need to complete the project, and your new estimate for doing so. If there are to be additional charges, you detail the new cost estimate.
Hopefully, you have been keeping them up to date with your progress all along, so that none of this is a surprise.
In future projects, you give them a deadline for their input. Once that deadline is passed, you indicate that the project will be delayed.
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
add a comment |
How can I let the company know, professionally, that we cannot
complete the project due to the missing and broken information that we
received from them?
You simply call a meeting with the appropriate client folks. You tell them that you won't be able to meet their deadline and you tell them why. You also tell them what you would now need to complete the project, and your new estimate for doing so. If there are to be additional charges, you detail the new cost estimate.
Hopefully, you have been keeping them up to date with your progress all along, so that none of this is a surprise.
In future projects, you give them a deadline for their input. Once that deadline is passed, you indicate that the project will be delayed.
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
How can I let the company know, professionally, that we cannot
complete the project due to the missing and broken information that we
received from them?
You simply call a meeting with the appropriate client folks. You tell them that you won't be able to meet their deadline and you tell them why. You also tell them what you would now need to complete the project, and your new estimate for doing so. If there are to be additional charges, you detail the new cost estimate.
Hopefully, you have been keeping them up to date with your progress all along, so that none of this is a surprise.
In future projects, you give them a deadline for their input. Once that deadline is passed, you indicate that the project will be delayed.
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
answered Oct 30 '18 at 11:52
Joe StrazzereJoe Strazzere
245k1207141014
245k1207141014
add a comment |
add a comment |
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