Computer shuts down by itself
I recently bought the computer Asus Zenbook UX410UA-GV410T Ultrabook (Intel Core i7, 8 Go de RAM, SSD 256 Go, Windows 10).
The installation worked well. However, when I switch on my computer, the fan turns (too) fast making a lot of noise. After 4-5 minutes, the computer turns off by itself. So it is impossible to keep my computer on.
Do you have any idea of how to solve this problem? Thanks.
windows-10 shutdown fan asus-laptop zenbook
asked Dec 5 at 21:56
Juan
84
add a comment |
I recently bought the computer Asus Zenbook UX410UA-GV410T Ultrabook (Intel Core i7, 8 Go de RAM, SSD 256 Go, Windows 10).
The installation worked well. However, when I switch on my computer, the fan turns (too) fast making a lot of noise. After 4-5 minutes, the computer turns off by itself. So it is impossible to keep my computer on.
Do you have any idea of how to solve this problem? Thanks.
windows-10 shutdown fan asus-laptop zenbook
asked Dec 5 at 21:56
Juan
84
add a comment |
I recently bought the computer Asus Zenbook UX410UA-GV410T Ultrabook (Intel Core i7, 8 Go de RAM, SSD 256 Go, Windows 10).
The installation worked well. However, when I switch on my computer, the fan turns (too) fast making a lot of noise. After 4-5 minutes, the computer turns off by itself. So it is impossible to keep my computer on.
Do you have any idea of how to solve this problem? Thanks.
windows-10 shutdown fan asus-laptop zenbook
asked Dec 5 at 21:56
Juan
84
I recently bought the computer Asus Zenbook UX410UA-GV410T Ultrabook (Intel Core i7, 8 Go de RAM, SSD 256 Go, Windows 10).
The installation worked well. However, when I switch on my computer, the fan turns (too) fast making a lot of noise. After 4-5 minutes, the computer turns off by itself. So it is impossible to keep my computer on.
Do you have any idea of how to solve this problem? Thanks.
windows-10 shutdown fan asus-laptop zenbook
windows-10 shutdown fan asus-laptop zenbook
asked Dec 5 at 21:56
Juan
84
asked Dec 5 at 21:56
Juan
84
edited Dec 5 at 22:20
asked Dec 5 at 21:56
Juan
84
asked Dec 5 at 21:56
Juan
84
asked Dec 5 at 21:56
Juan
84
84
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.
I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.
Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.
You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.
Best of luck.
answered Dec 6 at 7:37
Sam1us
182
add a comment |
By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.
If that's the problem, you can try to change the thermal paste of the cpu.
answered Dec 5 at 22:19
Enrico Dias
1762
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
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votes
You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.
I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.
Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.
You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.
Best of luck.
answered Dec 6 at 7:37
Sam1us
182
add a comment |
You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.
I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.
Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.
You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.
Best of luck.
answered Dec 6 at 7:37
Sam1us
182
add a comment |
You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.
I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.
Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.
You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.
Best of luck.
answered Dec 6 at 7:37
Sam1us
182
You can check CPU temp in the bios, usually by pressing delete or f12 at start up. It should say at the bottom. But I would definitely contact Asus and explain your issue. This is not normal.
I recently contacted Asus support about a faulty sound card and they gave me a free shipping label and it was back within the week.
Make sure to tell them you should not and will not pay for shipping of their faulty products back to them.
You may also be able to bring it to the retailer where you purchased it if you had any kind of warrenty.
Best of luck.
answered Dec 6 at 7:37
Sam1us
182
answered Dec 6 at 7:37
Sam1us
182
answered Dec 6 at 7:37
Sam1us
182
answered Dec 6 at 7:37
Sam1us
182
182
add a comment |
add a comment |
By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.
If that's the problem, you can try to change the thermal paste of the cpu.
answered Dec 5 at 22:19
Enrico Dias
1762
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
add a comment |
By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.
If that's the problem, you can try to change the thermal paste of the cpu.
answered Dec 5 at 22:19
Enrico Dias
1762
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
add a comment |
By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.
If that's the problem, you can try to change the thermal paste of the cpu.
answered Dec 5 at 22:19
Enrico Dias
1762
By your description it may be overheating and switching off after reaching its maximum temperature. To confirm this, open any software that monitors the temperature and monitor it.
If that's the problem, you can try to change the thermal paste of the cpu.
answered Dec 5 at 22:19
Enrico Dias
1762
answered Dec 5 at 22:19
Enrico Dias
1762
answered Dec 5 at 22:19
Enrico Dias
1762
answered Dec 5 at 22:19
Enrico Dias
1762
1762
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
add a comment |
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
Thanks for your answer. Actually, I don't have enough time to download a software before the computer shuts down by itself. Do you know if there is something pre-installed on Windows 10 to get fastly the temperature?
– Juan
Dec 5 at 22:28
2
2
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
You can check the cpu temperature directly in the BIOS before boot but the cpu will be idle, it may not generate enough heat to shut down.
– Enrico Dias
Dec 5 at 22:31
1
1
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
Return it to the seller. It is not capable of serving as a Windows computer.
– K7AAY
Dec 5 at 23:04
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
@K7AAY, well you could use it with Windows for a few minutes after it finishes booting. :-)
– fixer1234
Dec 6 at 1:43
add a comment |
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