Printing refusing to print, citing non-genuine cartridges?
So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.
When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.
Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->
A Google search about this issue doesn't come up with any results that are of any use to me.
software
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
add a comment |
So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.
When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.
Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->
A Google search about this issue doesn't come up with any results that are of any use to me.
software
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
1
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
5
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44
add a comment |
So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.
When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.
Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->
A Google search about this issue doesn't come up with any results that are of any use to me.
software
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
So I just got a Da-Vinci 3-in-1 Junior Pro 3D Printer, and was excited to start printing my first model.
When I open my .STL File in the XYZWare that comes with the printer, and click print, it says that the cartridge inserted into my printer in not genuine, and that it won't print until I order a genuine cartridge. What is interesting is that the cartridge loaded into this printer came with the printer itself, so it is genuine.
Is there something I am doing wrong? Here is a picture of the cartridge in my printer -->
A Google search about this issue doesn't come up with any results that are of any use to me.
software
software
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
asked Nov 28 '18 at 12:27
GipsyDGipsyD
28319
28319
1
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
5
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44
add a comment |
1
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
5
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44
1
1
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
5
5
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44
add a comment |
2 Answers
2
active
oldest
votes
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:
I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip
I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.
You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
add a comment |
I managed to troubleshoot my printer's dilemma, rather quickly I might add.
It turns out that the printer's firmware that was shipped with the printer was too old for XYZWare to use. My theory was that the firmware was trying to use a sensor that wasn't on the printer to begin with, and therefore was throwing out the issue of non-genuine cartridges.
I updated the firmware on the Printer, and know it works just fine without any hitch!
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:
I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip
I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.
You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
add a comment |
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:
I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip
I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.
You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
add a comment |
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:
I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip
I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.
You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:
I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip
I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.
You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
answered Nov 28 '18 at 12:38
0scar0scar
10.2k21245
10.2k21245
add a comment |
add a comment |
I managed to troubleshoot my printer's dilemma, rather quickly I might add.
It turns out that the printer's firmware that was shipped with the printer was too old for XYZWare to use. My theory was that the firmware was trying to use a sensor that wasn't on the printer to begin with, and therefore was throwing out the issue of non-genuine cartridges.
I updated the firmware on the Printer, and know it works just fine without any hitch!
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
add a comment |
I managed to troubleshoot my printer's dilemma, rather quickly I might add.
It turns out that the printer's firmware that was shipped with the printer was too old for XYZWare to use. My theory was that the firmware was trying to use a sensor that wasn't on the printer to begin with, and therefore was throwing out the issue of non-genuine cartridges.
I updated the firmware on the Printer, and know it works just fine without any hitch!
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
add a comment |
I managed to troubleshoot my printer's dilemma, rather quickly I might add.
It turns out that the printer's firmware that was shipped with the printer was too old for XYZWare to use. My theory was that the firmware was trying to use a sensor that wasn't on the printer to begin with, and therefore was throwing out the issue of non-genuine cartridges.
I updated the firmware on the Printer, and know it works just fine without any hitch!
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
I managed to troubleshoot my printer's dilemma, rather quickly I might add.
It turns out that the printer's firmware that was shipped with the printer was too old for XYZWare to use. My theory was that the firmware was trying to use a sensor that wasn't on the printer to begin with, and therefore was throwing out the issue of non-genuine cartridges.
I updated the firmware on the Printer, and know it works just fine without any hitch!
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
answered Nov 28 '18 at 15:45
GipsyDGipsyD
28319
28319
add a comment |
add a comment |
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1
Considering it is a brand new printer you could ask the seller/supplier for support. Alternatively, call the manufacturer.
– 0scar
Nov 28 '18 at 12:30
5
This is an eery echo of the "genuine cartridge" disasters of several ink-jet (paper) printers over the last decade. The proper answer is: Boycott any vendor who has a lock-in like this. It exists only to maximize their profit.
– Carl Witthoft
Nov 28 '18 at 15:41
XYZPrinting is a highly unethical company that's done a lot of other nasty stuff too, including baseless takedowns (false patent infringement claims) against sellers of their competitors' products on Amazon. Seriously, boycott them.
– R..
Nov 28 '18 at 20:20
Return printer to retailer. If they won't take it, chargeback time. The printer was designed to be defective and not disclosed to be defective.
– Joshua
Nov 28 '18 at 21:44