Ricoh scan to folder error “Authentication with the destination has failed”
When scanning to folder I get the following error on a Ricoh Aficio MP C3002
"Authentication with the destination has failed. Check settings. To
check the current status, press [Scanned Files Status]"
printer
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
add a comment |
When scanning to folder I get the following error on a Ricoh Aficio MP C3002
"Authentication with the destination has failed. Check settings. To
check the current status, press [Scanned Files Status]"
printer
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
add a comment |
When scanning to folder I get the following error on a Ricoh Aficio MP C3002
"Authentication with the destination has failed. Check settings. To
check the current status, press [Scanned Files Status]"
printer
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
When scanning to folder I get the following error on a Ricoh Aficio MP C3002
"Authentication with the destination has failed. Check settings. To
check the current status, press [Scanned Files Status]"
printer
printer
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
asked Mar 29 '18 at 12:38
Remus RigoRemus Rigo
1,76553653
1,76553653
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
Presuming this is Scan-to-Folder, the credentials saved on the copier are likely out of date, usually because the account used has had a password change.
This can be set in two places; either within the address book entry for that destination, or less likely applied generally to the machine:
Logging in to make changes
- Open the web interface for the copier
- In the top-right corner, click 'Login'.
- Enter your credentials (by default, 'admin' with no password).
Changing the credentials on a specific destination.
- Under Device Management, select Address Book.
- Once loaded, select the radio button next to the relevant entry, then select Change.
- In the Authentication Information section, by Folder Authentication, enter the Login User Name and select Change.
Enter the password when prompted and select OK.
Click OK again on the Change User screen to save. If you don't, it won't stick.
Changing the default credentials
- Under Device Management, select Configuration.
- In the Device Settings section, select File Transfer.
- Next to SMB (if you're using Scan-to-Folder) or FTP, put in the username you wish to use, then click the relevant Change button to enter a password.
Enter your password when prompted, then click 'OK'.
Click OK on File Transfer screen to save, otherwise the change will not apply.
answered May 22 '18 at 1:58
Silas BSilas B
31118
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
Presuming this is Scan-to-Folder, the credentials saved on the copier are likely out of date, usually because the account used has had a password change.
This can be set in two places; either within the address book entry for that destination, or less likely applied generally to the machine:
Logging in to make changes
- Open the web interface for the copier
- In the top-right corner, click 'Login'.
- Enter your credentials (by default, 'admin' with no password).
Changing the credentials on a specific destination.
- Under Device Management, select Address Book.
- Once loaded, select the radio button next to the relevant entry, then select Change.
- In the Authentication Information section, by Folder Authentication, enter the Login User Name and select Change.
Enter the password when prompted and select OK.
Click OK again on the Change User screen to save. If you don't, it won't stick.
Changing the default credentials
- Under Device Management, select Configuration.
- In the Device Settings section, select File Transfer.
- Next to SMB (if you're using Scan-to-Folder) or FTP, put in the username you wish to use, then click the relevant Change button to enter a password.
Enter your password when prompted, then click 'OK'.
Click OK on File Transfer screen to save, otherwise the change will not apply.
answered May 22 '18 at 1:58
Silas BSilas B
31118
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
add a comment |
Presuming this is Scan-to-Folder, the credentials saved on the copier are likely out of date, usually because the account used has had a password change.
This can be set in two places; either within the address book entry for that destination, or less likely applied generally to the machine:
Logging in to make changes
- Open the web interface for the copier
- In the top-right corner, click 'Login'.
- Enter your credentials (by default, 'admin' with no password).
Changing the credentials on a specific destination.
- Under Device Management, select Address Book.
- Once loaded, select the radio button next to the relevant entry, then select Change.
- In the Authentication Information section, by Folder Authentication, enter the Login User Name and select Change.
Enter the password when prompted and select OK.
Click OK again on the Change User screen to save. If you don't, it won't stick.
Changing the default credentials
- Under Device Management, select Configuration.
- In the Device Settings section, select File Transfer.
- Next to SMB (if you're using Scan-to-Folder) or FTP, put in the username you wish to use, then click the relevant Change button to enter a password.
Enter your password when prompted, then click 'OK'.
Click OK on File Transfer screen to save, otherwise the change will not apply.
answered May 22 '18 at 1:58
Silas BSilas B
31118
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
add a comment |
Presuming this is Scan-to-Folder, the credentials saved on the copier are likely out of date, usually because the account used has had a password change.
This can be set in two places; either within the address book entry for that destination, or less likely applied generally to the machine:
Logging in to make changes
- Open the web interface for the copier
- In the top-right corner, click 'Login'.
- Enter your credentials (by default, 'admin' with no password).
Changing the credentials on a specific destination.
- Under Device Management, select Address Book.
- Once loaded, select the radio button next to the relevant entry, then select Change.
- In the Authentication Information section, by Folder Authentication, enter the Login User Name and select Change.
Enter the password when prompted and select OK.
Click OK again on the Change User screen to save. If you don't, it won't stick.
Changing the default credentials
- Under Device Management, select Configuration.
- In the Device Settings section, select File Transfer.
- Next to SMB (if you're using Scan-to-Folder) or FTP, put in the username you wish to use, then click the relevant Change button to enter a password.
Enter your password when prompted, then click 'OK'.
Click OK on File Transfer screen to save, otherwise the change will not apply.
answered May 22 '18 at 1:58
Silas BSilas B
31118
Presuming this is Scan-to-Folder, the credentials saved on the copier are likely out of date, usually because the account used has had a password change.
This can be set in two places; either within the address book entry for that destination, or less likely applied generally to the machine:
Logging in to make changes
- Open the web interface for the copier
- In the top-right corner, click 'Login'.
- Enter your credentials (by default, 'admin' with no password).
Changing the credentials on a specific destination.
- Under Device Management, select Address Book.
- Once loaded, select the radio button next to the relevant entry, then select Change.
- In the Authentication Information section, by Folder Authentication, enter the Login User Name and select Change.
Enter the password when prompted and select OK.
Click OK again on the Change User screen to save. If you don't, it won't stick.
Changing the default credentials
- Under Device Management, select Configuration.
- In the Device Settings section, select File Transfer.
- Next to SMB (if you're using Scan-to-Folder) or FTP, put in the username you wish to use, then click the relevant Change button to enter a password.
Enter your password when prompted, then click 'OK'.
Click OK on File Transfer screen to save, otherwise the change will not apply.
answered May 22 '18 at 1:58
Silas BSilas B
31118
answered May 22 '18 at 1:58
Silas BSilas B
31118
answered May 22 '18 at 1:58
Silas BSilas B
31118
answered May 22 '18 at 1:58
Silas BSilas B
31118
31118
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
add a comment |
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
i'll try again, but the password is new and it was not changed
– Remus Rigo
May 23 '18 at 7:10
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
In that case, this may be an issue with folder permissions or possibly SMB support - ricoh.com/products/mfp20170727_1.html
– Silas B
May 23 '18 at 23:21
add a comment |
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