Received broken gift at workplace from the company. What should I do?





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up vote
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On occasion of Diwali, all the employees at my workplace got a 1ltr glass bottle nicely gift wrapped from the HR department. When I opened mine, I learned that the bottle is already broken(not by dropping but it looks more like a manufacturing defect)



I want to know what would be the best thing to do in this situation because I'm a little sad though and I would really love to get a proper bottle. How can I professionally approach this situation with HR? Or, is there any potential downfall in doing so?










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  • 24




    This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
    – De Novo
    yesterday






  • 14




    "Diwali" -- 99% sure this is India.
    – Tejas Kale
    20 hours ago






  • 5




    I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
    – Question Marks
    16 hours ago






  • 4




    @QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
    – Morgen
    14 hours ago

















up vote
53
down vote

favorite
3












On occasion of Diwali, all the employees at my workplace got a 1ltr glass bottle nicely gift wrapped from the HR department. When I opened mine, I learned that the bottle is already broken(not by dropping but it looks more like a manufacturing defect)



I want to know what would be the best thing to do in this situation because I'm a little sad though and I would really love to get a proper bottle. How can I professionally approach this situation with HR? Or, is there any potential downfall in doing so?










share|improve this question




















  • 24




    This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
    – De Novo
    yesterday






  • 14




    "Diwali" -- 99% sure this is India.
    – Tejas Kale
    20 hours ago






  • 5




    I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
    – Question Marks
    16 hours ago






  • 4




    @QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
    – Morgen
    14 hours ago













up vote
53
down vote

favorite
3









up vote
53
down vote

favorite
3






3





On occasion of Diwali, all the employees at my workplace got a 1ltr glass bottle nicely gift wrapped from the HR department. When I opened mine, I learned that the bottle is already broken(not by dropping but it looks more like a manufacturing defect)



I want to know what would be the best thing to do in this situation because I'm a little sad though and I would really love to get a proper bottle. How can I professionally approach this situation with HR? Or, is there any potential downfall in doing so?










share|improve this question















On occasion of Diwali, all the employees at my workplace got a 1ltr glass bottle nicely gift wrapped from the HR department. When I opened mine, I learned that the bottle is already broken(not by dropping but it looks more like a manufacturing defect)



I want to know what would be the best thing to do in this situation because I'm a little sad though and I would really love to get a proper bottle. How can I professionally approach this situation with HR? Or, is there any potential downfall in doing so?







management human-resources gifts






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share|improve this question













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share|improve this question








edited yesterday









DarkCygnus

32.1k1362139




32.1k1362139










asked yesterday









Sagittarius009

410126




410126








  • 24




    This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
    – De Novo
    yesterday






  • 14




    "Diwali" -- 99% sure this is India.
    – Tejas Kale
    20 hours ago






  • 5




    I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
    – Question Marks
    16 hours ago






  • 4




    @QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
    – Morgen
    14 hours ago














  • 24




    This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
    – De Novo
    yesterday






  • 14




    "Diwali" -- 99% sure this is India.
    – Tejas Kale
    20 hours ago






  • 5




    I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
    – Question Marks
    16 hours ago






  • 4




    @QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
    – Morgen
    14 hours ago








24




24




This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
– De Novo
yesterday




This would seem to be region/culture dependent. You might want to edit this question with your general location (country, region).
– De Novo
yesterday




14




14




"Diwali" -- 99% sure this is India.
– Tejas Kale
20 hours ago




"Diwali" -- 99% sure this is India.
– Tejas Kale
20 hours ago




5




5




I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
– Question Marks
16 hours ago




I work in an office in the US with a decent number of employees who celebrate Diwali and the company also does something similar for all employees.
– Question Marks
16 hours ago




4




4




@QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
– Morgen
14 hours ago




@QuestionMarks I can confirm with a second data point. This was the first company I've worked for that did this, and it was awesome
– Morgen
14 hours ago










7 Answers
7






active

oldest

votes

















up vote
139
down vote



accepted










Talk to whoever gave it to you. Explain that it appears to have been broken before you opened it and politely ask for a replacement.



It should be as simple as this.






share|improve this answer

















  • 54




    @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
    – Bilkokuya
    yesterday






  • 32




    @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
    – Summer
    yesterday






  • 5




    @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
    – David Richerby
    yesterday






  • 23




    Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
    – Pyrotechnical
    yesterday






  • 10




    One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
    – A N
    yesterday


















up vote
51
down vote













I agree with Snow♦'s answer and I would also add, make sure to express that you are thankful for the gift (and not just that you are disappointed that it was broken). I'm sure whoever picked it out will be happy to hear that you like it so much you would want a replacement.




I really like the glass bottles that were selected as our gifts this year! I was a little disappointed on opening mine to discover it was broken - are there any extras I could change it for? Thank you!"







share|improve this answer




























    up vote
    11
    down vote













    HR bought these presents. They paid money for them. They paid good money, and at least one of the presents was broken. Nobody likes to pay money for broken stuff, so HR will want to know about this, and then get a replacement from the vendor.



    Tell them about it, so they can go back to the vendor. If not, then make sure that they never find out, because they will be annoyed if they find out later they paid good money for broken presents and were not given the chance to fix it.






    share|improve this answer




























      up vote
      5
      down vote













      There is a small chance HR will think you broke the bottle, that's the only potential downfall I can see. If you're worried that this may affect your reputation within the company then perhaps it's not worth asking for a new bottle.



      However, if you explain honestly your version of events then I'm sure they'll replace it. I'd ask for a replacement if they have a spare, do not ask them to send it back to the manufacturer:




      "I was so grateful to receive this gift but when I opened it I discovered it was broken. I guess it was a manaufacturing defect or
      maybe it got broken in transit. If there's any spare bottles do you
      think I could swap mine please?"







      share|improve this answer



















      • 6




        I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
        – Mark Rotteveel
        17 hours ago










      • yeah good point :)
        – Pixelomo
        11 hours ago


















      up vote
      2
      down vote













      I don't see any answers yet that quite capture the approach I would take to this.



      I think the only danger to avoid is being seen as a "problem employee" if you seem ungrateful for what they gave you, so make it clear that you appreciate that the company was willing to buy you the gift. A company has no obligation to give gifts (at least in the U.S.), so they are already acting generously. But if you are as thoughtful and polite as you have been here, I don't think you have anything to worry about.



      I agree with others that the company wants to show appreciation and did not intend to give you a defective gift, so they'd want to replace it to make sure you don't feel snubbed (even if only because a disgruntled employee is bad for morale). So it is worth bringing up with HR.



      (As an aside, it may be that other employees also received defective bottles, yet the company may not be aware of the issue. And if the fault was with the supplier as you suggest, they may even replace it at no cost to your company. I don't think that changes your approach, but maybe helps to convince you that it's worth bringing it up.)



      I would try to be as polite as possible and avoid making a big deal out of it. Ask if they happen to have an extra bottle or if it they'd be willing to get a replacement for you, but don't push the issue if they say no. It was free to you, after all, so you do not have any right or entitlement to it.



      So you might say:




      I'm so glad that the company gave us these lovely bottles! They are a very nice gift! But I am a little sad that mine appears to be defective. Is there any chance that there is an extra one left over, or that the supplier might replace it for us? If not, don't worry about it, but I'd be very happy if there is, because I really like the bottle.




      If they are willing to take the extra steps to replace the bottle for you, then I would also consider sending a thank-you note or some other extra token of appreciation to show your gratitude.



      Of course, I'm American and don't know much about Indian etiquette (assuming you are in India as your reference to Diwali suggests), so take my advice with a grain of salt and use your own discretion as to how you expect them to handle it.






      share|improve this answer



















      • 1




        If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
        – Sean the Bean
        15 hours ago


















      up vote
      -1
      down vote













      I would leave it as it is and just move on.



      As they did not do that on purpose and it's just a simple gift, so why bother anyone replacing them? Probably HR would have to contact this company to do replacement or so, it just not worth it I guess. I am pretty sure you will get many gifts in your life you will enjoy way more!






      share|improve this answer

















      • 8




        "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
        – Mike Robinson
        yesterday








      • 5




        That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
        – Volker Siegel
        yesterday






      • 8




        Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
        – Rui F Ribeiro
        yesterday






      • 7




        The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
        – problemofficer
        yesterday




















      up vote
      -3
      down vote













      Smash the bottle against a wall, or even better, a window. Then pack your stuff and walk out.






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      • without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
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        1 hour ago











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      7 Answers
      7






      active

      oldest

      votes








      7 Answers
      7






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes








      up vote
      139
      down vote



      accepted










      Talk to whoever gave it to you. Explain that it appears to have been broken before you opened it and politely ask for a replacement.



      It should be as simple as this.






      share|improve this answer

















      • 54




        @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
        – Bilkokuya
        yesterday






      • 32




        @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
        – Summer
        yesterday






      • 5




        @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
        – David Richerby
        yesterday






      • 23




        Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
        – Pyrotechnical
        yesterday






      • 10




        One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
        – A N
        yesterday















      up vote
      139
      down vote



      accepted










      Talk to whoever gave it to you. Explain that it appears to have been broken before you opened it and politely ask for a replacement.



      It should be as simple as this.






      share|improve this answer

















      • 54




        @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
        – Bilkokuya
        yesterday






      • 32




        @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
        – Summer
        yesterday






      • 5




        @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
        – David Richerby
        yesterday






      • 23




        Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
        – Pyrotechnical
        yesterday






      • 10




        One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
        – A N
        yesterday













      up vote
      139
      down vote



      accepted







      up vote
      139
      down vote



      accepted






      Talk to whoever gave it to you. Explain that it appears to have been broken before you opened it and politely ask for a replacement.



      It should be as simple as this.






      share|improve this answer












      Talk to whoever gave it to you. Explain that it appears to have been broken before you opened it and politely ask for a replacement.



      It should be as simple as this.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered yesterday









      Snow

      56k48182227




      56k48182227








      • 54




        @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
        – Bilkokuya
        yesterday






      • 32




        @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
        – Summer
        yesterday






      • 5




        @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
        – David Richerby
        yesterday






      • 23




        Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
        – Pyrotechnical
        yesterday






      • 10




        One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
        – A N
        yesterday














      • 54




        @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
        – Bilkokuya
        yesterday






      • 32




        @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
        – Summer
        yesterday






      • 5




        @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
        – David Richerby
        yesterday






      • 23




        Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
        – Pyrotechnical
        yesterday






      • 10




        One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
        – A N
        yesterday








      54




      54




      @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
      – Bilkokuya
      yesterday




      @user7841468 When they gave you the gift, they wanted to make you happy. I'm sure they'd rather sort this out for you - than have you feel disappointed. If you go in being friendly and conscientous like you have here - nobody's going to think anything negative about you.
      – Bilkokuya
      yesterday




      32




      32




      @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
      – Summer
      yesterday




      @user7841468 they will most likely get a free replacement from whatever source they got it from so it's really not much of a hassle for them.
      – Summer
      yesterday




      5




      5




      @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
      – David Richerby
      yesterday




      @Summer And whatever hassle there is is the fault of the manufacturer, not the unfortunate recipient of the broken item.
      – David Richerby
      yesterday




      23




      23




      Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
      – Pyrotechnical
      yesterday




      Furthermore, if they purchased such a large bulk order, the manufacturer has every incentive to keep them pleased so that they buy again the following year. Thus, your request for replacement should not be the sort of thing that causes HR any significant hardship to accommodate.
      – Pyrotechnical
      yesterday




      10




      10




      One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
      – A N
      yesterday




      One last thing--your company will understand that you're upset with the manufacturer, not with the company or their generous gift. I'm sure the company would also be upset to learn that you got a broken gift from the manufacturer and would like to get a replacement so that you are pleased with their gift.
      – A N
      yesterday












      up vote
      51
      down vote













      I agree with Snow♦'s answer and I would also add, make sure to express that you are thankful for the gift (and not just that you are disappointed that it was broken). I'm sure whoever picked it out will be happy to hear that you like it so much you would want a replacement.




      I really like the glass bottles that were selected as our gifts this year! I was a little disappointed on opening mine to discover it was broken - are there any extras I could change it for? Thank you!"







      share|improve this answer

























        up vote
        51
        down vote













        I agree with Snow♦'s answer and I would also add, make sure to express that you are thankful for the gift (and not just that you are disappointed that it was broken). I'm sure whoever picked it out will be happy to hear that you like it so much you would want a replacement.




        I really like the glass bottles that were selected as our gifts this year! I was a little disappointed on opening mine to discover it was broken - are there any extras I could change it for? Thank you!"







        share|improve this answer























          up vote
          51
          down vote










          up vote
          51
          down vote









          I agree with Snow♦'s answer and I would also add, make sure to express that you are thankful for the gift (and not just that you are disappointed that it was broken). I'm sure whoever picked it out will be happy to hear that you like it so much you would want a replacement.




          I really like the glass bottles that were selected as our gifts this year! I was a little disappointed on opening mine to discover it was broken - are there any extras I could change it for? Thank you!"







          share|improve this answer












          I agree with Snow♦'s answer and I would also add, make sure to express that you are thankful for the gift (and not just that you are disappointed that it was broken). I'm sure whoever picked it out will be happy to hear that you like it so much you would want a replacement.




          I really like the glass bottles that were selected as our gifts this year! I was a little disappointed on opening mine to discover it was broken - are there any extras I could change it for? Thank you!"








          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered yesterday









          charmingToad

          63225




          63225






















              up vote
              11
              down vote













              HR bought these presents. They paid money for them. They paid good money, and at least one of the presents was broken. Nobody likes to pay money for broken stuff, so HR will want to know about this, and then get a replacement from the vendor.



              Tell them about it, so they can go back to the vendor. If not, then make sure that they never find out, because they will be annoyed if they find out later they paid good money for broken presents and were not given the chance to fix it.






              share|improve this answer

























                up vote
                11
                down vote













                HR bought these presents. They paid money for them. They paid good money, and at least one of the presents was broken. Nobody likes to pay money for broken stuff, so HR will want to know about this, and then get a replacement from the vendor.



                Tell them about it, so they can go back to the vendor. If not, then make sure that they never find out, because they will be annoyed if they find out later they paid good money for broken presents and were not given the chance to fix it.






                share|improve this answer























                  up vote
                  11
                  down vote










                  up vote
                  11
                  down vote









                  HR bought these presents. They paid money for them. They paid good money, and at least one of the presents was broken. Nobody likes to pay money for broken stuff, so HR will want to know about this, and then get a replacement from the vendor.



                  Tell them about it, so they can go back to the vendor. If not, then make sure that they never find out, because they will be annoyed if they find out later they paid good money for broken presents and were not given the chance to fix it.






                  share|improve this answer












                  HR bought these presents. They paid money for them. They paid good money, and at least one of the presents was broken. Nobody likes to pay money for broken stuff, so HR will want to know about this, and then get a replacement from the vendor.



                  Tell them about it, so they can go back to the vendor. If not, then make sure that they never find out, because they will be annoyed if they find out later they paid good money for broken presents and were not given the chance to fix it.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered yesterday









                  gnasher729

                  78.4k34143248




                  78.4k34143248






















                      up vote
                      5
                      down vote













                      There is a small chance HR will think you broke the bottle, that's the only potential downfall I can see. If you're worried that this may affect your reputation within the company then perhaps it's not worth asking for a new bottle.



                      However, if you explain honestly your version of events then I'm sure they'll replace it. I'd ask for a replacement if they have a spare, do not ask them to send it back to the manufacturer:




                      "I was so grateful to receive this gift but when I opened it I discovered it was broken. I guess it was a manaufacturing defect or
                      maybe it got broken in transit. If there's any spare bottles do you
                      think I could swap mine please?"







                      share|improve this answer



















                      • 6




                        I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                        – Mark Rotteveel
                        17 hours ago










                      • yeah good point :)
                        – Pixelomo
                        11 hours ago















                      up vote
                      5
                      down vote













                      There is a small chance HR will think you broke the bottle, that's the only potential downfall I can see. If you're worried that this may affect your reputation within the company then perhaps it's not worth asking for a new bottle.



                      However, if you explain honestly your version of events then I'm sure they'll replace it. I'd ask for a replacement if they have a spare, do not ask them to send it back to the manufacturer:




                      "I was so grateful to receive this gift but when I opened it I discovered it was broken. I guess it was a manaufacturing defect or
                      maybe it got broken in transit. If there's any spare bottles do you
                      think I could swap mine please?"







                      share|improve this answer



















                      • 6




                        I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                        – Mark Rotteveel
                        17 hours ago










                      • yeah good point :)
                        – Pixelomo
                        11 hours ago













                      up vote
                      5
                      down vote










                      up vote
                      5
                      down vote









                      There is a small chance HR will think you broke the bottle, that's the only potential downfall I can see. If you're worried that this may affect your reputation within the company then perhaps it's not worth asking for a new bottle.



                      However, if you explain honestly your version of events then I'm sure they'll replace it. I'd ask for a replacement if they have a spare, do not ask them to send it back to the manufacturer:




                      "I was so grateful to receive this gift but when I opened it I discovered it was broken. I guess it was a manaufacturing defect or
                      maybe it got broken in transit. If there's any spare bottles do you
                      think I could swap mine please?"







                      share|improve this answer














                      There is a small chance HR will think you broke the bottle, that's the only potential downfall I can see. If you're worried that this may affect your reputation within the company then perhaps it's not worth asking for a new bottle.



                      However, if you explain honestly your version of events then I'm sure they'll replace it. I'd ask for a replacement if they have a spare, do not ask them to send it back to the manufacturer:




                      "I was so grateful to receive this gift but when I opened it I discovered it was broken. I guess it was a manaufacturing defect or
                      maybe it got broken in transit. If there's any spare bottles do you
                      think I could swap mine please?"








                      share|improve this answer














                      share|improve this answer



                      share|improve this answer








                      edited yesterday

























                      answered yesterday









                      Pixelomo

                      1,271716




                      1,271716








                      • 6




                        I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                        – Mark Rotteveel
                        17 hours ago










                      • yeah good point :)
                        – Pixelomo
                        11 hours ago














                      • 6




                        I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                        – Mark Rotteveel
                        17 hours ago










                      • yeah good point :)
                        – Pixelomo
                        11 hours ago








                      6




                      6




                      I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                      – Mark Rotteveel
                      17 hours ago




                      I think it would be perfectly fine to leave out the theorizing about the cause, it feels - to me - rather obseqious or as trying to hide the fact that you did actually break it. Just report it as broken and ask if they can swap or exchange it.
                      – Mark Rotteveel
                      17 hours ago












                      yeah good point :)
                      – Pixelomo
                      11 hours ago




                      yeah good point :)
                      – Pixelomo
                      11 hours ago










                      up vote
                      2
                      down vote













                      I don't see any answers yet that quite capture the approach I would take to this.



                      I think the only danger to avoid is being seen as a "problem employee" if you seem ungrateful for what they gave you, so make it clear that you appreciate that the company was willing to buy you the gift. A company has no obligation to give gifts (at least in the U.S.), so they are already acting generously. But if you are as thoughtful and polite as you have been here, I don't think you have anything to worry about.



                      I agree with others that the company wants to show appreciation and did not intend to give you a defective gift, so they'd want to replace it to make sure you don't feel snubbed (even if only because a disgruntled employee is bad for morale). So it is worth bringing up with HR.



                      (As an aside, it may be that other employees also received defective bottles, yet the company may not be aware of the issue. And if the fault was with the supplier as you suggest, they may even replace it at no cost to your company. I don't think that changes your approach, but maybe helps to convince you that it's worth bringing it up.)



                      I would try to be as polite as possible and avoid making a big deal out of it. Ask if they happen to have an extra bottle or if it they'd be willing to get a replacement for you, but don't push the issue if they say no. It was free to you, after all, so you do not have any right or entitlement to it.



                      So you might say:




                      I'm so glad that the company gave us these lovely bottles! They are a very nice gift! But I am a little sad that mine appears to be defective. Is there any chance that there is an extra one left over, or that the supplier might replace it for us? If not, don't worry about it, but I'd be very happy if there is, because I really like the bottle.




                      If they are willing to take the extra steps to replace the bottle for you, then I would also consider sending a thank-you note or some other extra token of appreciation to show your gratitude.



                      Of course, I'm American and don't know much about Indian etiquette (assuming you are in India as your reference to Diwali suggests), so take my advice with a grain of salt and use your own discretion as to how you expect them to handle it.






                      share|improve this answer



















                      • 1




                        If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                        – Sean the Bean
                        15 hours ago















                      up vote
                      2
                      down vote













                      I don't see any answers yet that quite capture the approach I would take to this.



                      I think the only danger to avoid is being seen as a "problem employee" if you seem ungrateful for what they gave you, so make it clear that you appreciate that the company was willing to buy you the gift. A company has no obligation to give gifts (at least in the U.S.), so they are already acting generously. But if you are as thoughtful and polite as you have been here, I don't think you have anything to worry about.



                      I agree with others that the company wants to show appreciation and did not intend to give you a defective gift, so they'd want to replace it to make sure you don't feel snubbed (even if only because a disgruntled employee is bad for morale). So it is worth bringing up with HR.



                      (As an aside, it may be that other employees also received defective bottles, yet the company may not be aware of the issue. And if the fault was with the supplier as you suggest, they may even replace it at no cost to your company. I don't think that changes your approach, but maybe helps to convince you that it's worth bringing it up.)



                      I would try to be as polite as possible and avoid making a big deal out of it. Ask if they happen to have an extra bottle or if it they'd be willing to get a replacement for you, but don't push the issue if they say no. It was free to you, after all, so you do not have any right or entitlement to it.



                      So you might say:




                      I'm so glad that the company gave us these lovely bottles! They are a very nice gift! But I am a little sad that mine appears to be defective. Is there any chance that there is an extra one left over, or that the supplier might replace it for us? If not, don't worry about it, but I'd be very happy if there is, because I really like the bottle.




                      If they are willing to take the extra steps to replace the bottle for you, then I would also consider sending a thank-you note or some other extra token of appreciation to show your gratitude.



                      Of course, I'm American and don't know much about Indian etiquette (assuming you are in India as your reference to Diwali suggests), so take my advice with a grain of salt and use your own discretion as to how you expect them to handle it.






                      share|improve this answer



















                      • 1




                        If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                        – Sean the Bean
                        15 hours ago













                      up vote
                      2
                      down vote










                      up vote
                      2
                      down vote









                      I don't see any answers yet that quite capture the approach I would take to this.



                      I think the only danger to avoid is being seen as a "problem employee" if you seem ungrateful for what they gave you, so make it clear that you appreciate that the company was willing to buy you the gift. A company has no obligation to give gifts (at least in the U.S.), so they are already acting generously. But if you are as thoughtful and polite as you have been here, I don't think you have anything to worry about.



                      I agree with others that the company wants to show appreciation and did not intend to give you a defective gift, so they'd want to replace it to make sure you don't feel snubbed (even if only because a disgruntled employee is bad for morale). So it is worth bringing up with HR.



                      (As an aside, it may be that other employees also received defective bottles, yet the company may not be aware of the issue. And if the fault was with the supplier as you suggest, they may even replace it at no cost to your company. I don't think that changes your approach, but maybe helps to convince you that it's worth bringing it up.)



                      I would try to be as polite as possible and avoid making a big deal out of it. Ask if they happen to have an extra bottle or if it they'd be willing to get a replacement for you, but don't push the issue if they say no. It was free to you, after all, so you do not have any right or entitlement to it.



                      So you might say:




                      I'm so glad that the company gave us these lovely bottles! They are a very nice gift! But I am a little sad that mine appears to be defective. Is there any chance that there is an extra one left over, or that the supplier might replace it for us? If not, don't worry about it, but I'd be very happy if there is, because I really like the bottle.




                      If they are willing to take the extra steps to replace the bottle for you, then I would also consider sending a thank-you note or some other extra token of appreciation to show your gratitude.



                      Of course, I'm American and don't know much about Indian etiquette (assuming you are in India as your reference to Diwali suggests), so take my advice with a grain of salt and use your own discretion as to how you expect them to handle it.






                      share|improve this answer














                      I don't see any answers yet that quite capture the approach I would take to this.



                      I think the only danger to avoid is being seen as a "problem employee" if you seem ungrateful for what they gave you, so make it clear that you appreciate that the company was willing to buy you the gift. A company has no obligation to give gifts (at least in the U.S.), so they are already acting generously. But if you are as thoughtful and polite as you have been here, I don't think you have anything to worry about.



                      I agree with others that the company wants to show appreciation and did not intend to give you a defective gift, so they'd want to replace it to make sure you don't feel snubbed (even if only because a disgruntled employee is bad for morale). So it is worth bringing up with HR.



                      (As an aside, it may be that other employees also received defective bottles, yet the company may not be aware of the issue. And if the fault was with the supplier as you suggest, they may even replace it at no cost to your company. I don't think that changes your approach, but maybe helps to convince you that it's worth bringing it up.)



                      I would try to be as polite as possible and avoid making a big deal out of it. Ask if they happen to have an extra bottle or if it they'd be willing to get a replacement for you, but don't push the issue if they say no. It was free to you, after all, so you do not have any right or entitlement to it.



                      So you might say:




                      I'm so glad that the company gave us these lovely bottles! They are a very nice gift! But I am a little sad that mine appears to be defective. Is there any chance that there is an extra one left over, or that the supplier might replace it for us? If not, don't worry about it, but I'd be very happy if there is, because I really like the bottle.




                      If they are willing to take the extra steps to replace the bottle for you, then I would also consider sending a thank-you note or some other extra token of appreciation to show your gratitude.



                      Of course, I'm American and don't know much about Indian etiquette (assuming you are in India as your reference to Diwali suggests), so take my advice with a grain of salt and use your own discretion as to how you expect them to handle it.







                      share|improve this answer














                      share|improve this answer



                      share|improve this answer








                      edited 14 hours ago

























                      answered 16 hours ago









                      Sean the Bean

                      1585




                      1585








                      • 1




                        If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                        – Sean the Bean
                        15 hours ago














                      • 1




                        If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                        – Sean the Bean
                        15 hours ago








                      1




                      1




                      If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                      – Sean the Bean
                      15 hours ago




                      If you're going to thumbs-down my answer, could you please provide some constructive feedback as to how it could be improved or why you don't think it's a good approach? Thanks!
                      – Sean the Bean
                      15 hours ago










                      up vote
                      -1
                      down vote













                      I would leave it as it is and just move on.



                      As they did not do that on purpose and it's just a simple gift, so why bother anyone replacing them? Probably HR would have to contact this company to do replacement or so, it just not worth it I guess. I am pretty sure you will get many gifts in your life you will enjoy way more!






                      share|improve this answer

















                      • 8




                        "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                        – Mike Robinson
                        yesterday








                      • 5




                        That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                        – Volker Siegel
                        yesterday






                      • 8




                        Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                        – Rui F Ribeiro
                        yesterday






                      • 7




                        The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                        – problemofficer
                        yesterday

















                      up vote
                      -1
                      down vote













                      I would leave it as it is and just move on.



                      As they did not do that on purpose and it's just a simple gift, so why bother anyone replacing them? Probably HR would have to contact this company to do replacement or so, it just not worth it I guess. I am pretty sure you will get many gifts in your life you will enjoy way more!






                      share|improve this answer

















                      • 8




                        "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                        – Mike Robinson
                        yesterday








                      • 5




                        That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                        – Volker Siegel
                        yesterday






                      • 8




                        Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                        – Rui F Ribeiro
                        yesterday






                      • 7




                        The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                        – problemofficer
                        yesterday















                      up vote
                      -1
                      down vote










                      up vote
                      -1
                      down vote









                      I would leave it as it is and just move on.



                      As they did not do that on purpose and it's just a simple gift, so why bother anyone replacing them? Probably HR would have to contact this company to do replacement or so, it just not worth it I guess. I am pretty sure you will get many gifts in your life you will enjoy way more!






                      share|improve this answer












                      I would leave it as it is and just move on.



                      As they did not do that on purpose and it's just a simple gift, so why bother anyone replacing them? Probably HR would have to contact this company to do replacement or so, it just not worth it I guess. I am pretty sure you will get many gifts in your life you will enjoy way more!







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered yesterday









                      undefinedman

                      791147




                      791147








                      • 8




                        "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                        – Mike Robinson
                        yesterday








                      • 5




                        That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                        – Volker Siegel
                        yesterday






                      • 8




                        Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                        – Rui F Ribeiro
                        yesterday






                      • 7




                        The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                        – problemofficer
                        yesterday
















                      • 8




                        "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                        – Mike Robinson
                        yesterday








                      • 5




                        That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                        – Volker Siegel
                        yesterday






                      • 8




                        Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                        – Rui F Ribeiro
                        yesterday






                      • 7




                        The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                        – problemofficer
                        yesterday










                      8




                      8




                      "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                      – Mike Robinson
                      yesterday






                      "Aww, heck ... it's just a bottle," so please don't over-think this thing. Undoubtedly, the folks in the HR Department bought it from some supplier before they gave it to you. (Hey, perhaps they have another one in their storage-closet!) Otherwise, it's really no big deal for them to call said supplier and tell them that the shipper screwed-up and would they please send another one. In a couple weeks at most, you're sure to have the gift that HR intended to give you. "These things happen..."
                      – Mike Robinson
                      yesterday






                      5




                      5




                      That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                      – Volker Siegel
                      yesterday




                      That's only true if he "did not really want it anyway". If it makes him minimally sad, it's different. Both from his, and the perspective of the company - which intends to make him more happy, and definitely not more sad.
                      – Volker Siegel
                      yesterday




                      8




                      8




                      Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                      – Rui F Ribeiro
                      yesterday




                      Frequently, when such presents are ordered in bulk, they often have some spares just for this situations if they know what they are doing.
                      – Rui F Ribeiro
                      yesterday




                      7




                      7




                      The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                      – problemofficer
                      yesterday






                      The companies intent behind the gift is to show appreciation. A broken gift does not achieve this goal. On the contrary, an employee might become upset ("Why am I treated worse than the others?"). If employees are important to a company, it will order a new bottle even if it costs extra. The yield in happyness for the emloyee is much more worth than a bottle. So even if you just look at this from the companies gain perspective, it is in their interest to get that bottle.
                      – problemofficer
                      yesterday












                      up vote
                      -3
                      down vote













                      Smash the bottle against a wall, or even better, a window. Then pack your stuff and walk out.






                      share|improve this answer










                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.


















                      • without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                        – gnat
                        1 hour ago















                      up vote
                      -3
                      down vote













                      Smash the bottle against a wall, or even better, a window. Then pack your stuff and walk out.






                      share|improve this answer










                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.


















                      • without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                        – gnat
                        1 hour ago













                      up vote
                      -3
                      down vote










                      up vote
                      -3
                      down vote









                      Smash the bottle against a wall, or even better, a window. Then pack your stuff and walk out.






                      share|improve this answer










                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.









                      Smash the bottle against a wall, or even better, a window. Then pack your stuff and walk out.







                      share|improve this answer










                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.









                      share|improve this answer



                      share|improve this answer








                      edited 6 hours ago





















                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.









                      answered 11 hours ago









                      Stack Underflow

                      933




                      933




                      New contributor




                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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                      New contributor





                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.






                      Stack Underflow is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
                      Check out our Code of Conduct.












                      • without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                        – gnat
                        1 hour ago


















                      • without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                        – gnat
                        1 hour ago
















                      without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                      – gnat
                      1 hour ago




                      without an explanation, this answer may become useless in case if someone else posts an opposite opinion. For example, if someone posts a claim like "Don't smash the bottle against a wall, or even worse, a window. Don't pack your stuff and walk out.", how would this answer help reader to pick of two opposing opinions? Consider editing it into a better shape, to meet How to Answer guidelines
                      – gnat
                      1 hour ago


















                       

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