Outlook 2016 slow sending and receiving












1















I just got my wife a new PC. No complaints otherwise, but I installed a new version of Office, including Outlook (Microsoft Office Professional Plus 2016/Outlook 2016 MSO 64-bit). It is running Windows 10.



She works quite a bit from home and uses Outlook for her work mail. I copied all the email settings from her old Outlook to this new version. She called her work's ISP and they got her all of her old messages and had her set up an .ost file. I've used .pst files before, but never ost (she had a .pst on her old PC). Outlook worked fine on her old PC with an older version of Outlook, but it is incredibly slow with this new version.



I'm a software engineer, so I can usually fix these issues pretty quickly, but this one has me beat. Symptoms:




  • Sending a message takes a minute or more

  • An item sent can take 15 minutes or more for her to receive

  • At the bottom of the Outlook window, a "working" bar appears saying "Synchronizing 'Inbox'" (other folders appear sometimes, like 'Sent items'). It never goes away.

  • A Send/Receive bar at the bottom (next to "working" bar) goes about halfway, and never completes.


I tested the email account settings when setting it up, and they completed fine, but it still took 10 minutes or so to receive the test email.



I know problems like this are hard to diagnose and fix, but I'd appreciate it if someone could at least give me some things to try. To answer the obvious, yes, I did shutdown and reboot (several times).










share|improve this question























  • I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

    – bgmCoder
    Mar 13 '16 at 22:34











  • Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

    – Frecklefoot
    Mar 14 '16 at 0:17











  • Is the account set up as IMAP or POP?

    – bgmCoder
    Mar 14 '16 at 1:43











  • It is IMAP/SMTP.

    – Frecklefoot
    Mar 15 '16 at 1:08
















1















I just got my wife a new PC. No complaints otherwise, but I installed a new version of Office, including Outlook (Microsoft Office Professional Plus 2016/Outlook 2016 MSO 64-bit). It is running Windows 10.



She works quite a bit from home and uses Outlook for her work mail. I copied all the email settings from her old Outlook to this new version. She called her work's ISP and they got her all of her old messages and had her set up an .ost file. I've used .pst files before, but never ost (she had a .pst on her old PC). Outlook worked fine on her old PC with an older version of Outlook, but it is incredibly slow with this new version.



I'm a software engineer, so I can usually fix these issues pretty quickly, but this one has me beat. Symptoms:




  • Sending a message takes a minute or more

  • An item sent can take 15 minutes or more for her to receive

  • At the bottom of the Outlook window, a "working" bar appears saying "Synchronizing 'Inbox'" (other folders appear sometimes, like 'Sent items'). It never goes away.

  • A Send/Receive bar at the bottom (next to "working" bar) goes about halfway, and never completes.


I tested the email account settings when setting it up, and they completed fine, but it still took 10 minutes or so to receive the test email.



I know problems like this are hard to diagnose and fix, but I'd appreciate it if someone could at least give me some things to try. To answer the obvious, yes, I did shutdown and reboot (several times).










share|improve this question























  • I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

    – bgmCoder
    Mar 13 '16 at 22:34











  • Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

    – Frecklefoot
    Mar 14 '16 at 0:17











  • Is the account set up as IMAP or POP?

    – bgmCoder
    Mar 14 '16 at 1:43











  • It is IMAP/SMTP.

    – Frecklefoot
    Mar 15 '16 at 1:08














1












1








1








I just got my wife a new PC. No complaints otherwise, but I installed a new version of Office, including Outlook (Microsoft Office Professional Plus 2016/Outlook 2016 MSO 64-bit). It is running Windows 10.



She works quite a bit from home and uses Outlook for her work mail. I copied all the email settings from her old Outlook to this new version. She called her work's ISP and they got her all of her old messages and had her set up an .ost file. I've used .pst files before, but never ost (she had a .pst on her old PC). Outlook worked fine on her old PC with an older version of Outlook, but it is incredibly slow with this new version.



I'm a software engineer, so I can usually fix these issues pretty quickly, but this one has me beat. Symptoms:




  • Sending a message takes a minute or more

  • An item sent can take 15 minutes or more for her to receive

  • At the bottom of the Outlook window, a "working" bar appears saying "Synchronizing 'Inbox'" (other folders appear sometimes, like 'Sent items'). It never goes away.

  • A Send/Receive bar at the bottom (next to "working" bar) goes about halfway, and never completes.


I tested the email account settings when setting it up, and they completed fine, but it still took 10 minutes or so to receive the test email.



I know problems like this are hard to diagnose and fix, but I'd appreciate it if someone could at least give me some things to try. To answer the obvious, yes, I did shutdown and reboot (several times).










share|improve this question














I just got my wife a new PC. No complaints otherwise, but I installed a new version of Office, including Outlook (Microsoft Office Professional Plus 2016/Outlook 2016 MSO 64-bit). It is running Windows 10.



She works quite a bit from home and uses Outlook for her work mail. I copied all the email settings from her old Outlook to this new version. She called her work's ISP and they got her all of her old messages and had her set up an .ost file. I've used .pst files before, but never ost (she had a .pst on her old PC). Outlook worked fine on her old PC with an older version of Outlook, but it is incredibly slow with this new version.



I'm a software engineer, so I can usually fix these issues pretty quickly, but this one has me beat. Symptoms:




  • Sending a message takes a minute or more

  • An item sent can take 15 minutes or more for her to receive

  • At the bottom of the Outlook window, a "working" bar appears saying "Synchronizing 'Inbox'" (other folders appear sometimes, like 'Sent items'). It never goes away.

  • A Send/Receive bar at the bottom (next to "working" bar) goes about halfway, and never completes.


I tested the email account settings when setting it up, and they completed fine, but it still took 10 minutes or so to receive the test email.



I know problems like this are hard to diagnose and fix, but I'd appreciate it if someone could at least give me some things to try. To answer the obvious, yes, I did shutdown and reboot (several times).







email microsoft-outlook microsoft-outlook-2016






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked Mar 13 '16 at 22:09









FrecklefootFrecklefoot

137339




137339













  • I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

    – bgmCoder
    Mar 13 '16 at 22:34











  • Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

    – Frecklefoot
    Mar 14 '16 at 0:17











  • Is the account set up as IMAP or POP?

    – bgmCoder
    Mar 14 '16 at 1:43











  • It is IMAP/SMTP.

    – Frecklefoot
    Mar 15 '16 at 1:08



















  • I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

    – bgmCoder
    Mar 13 '16 at 22:34











  • Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

    – Frecklefoot
    Mar 14 '16 at 0:17











  • Is the account set up as IMAP or POP?

    – bgmCoder
    Mar 14 '16 at 1:43











  • It is IMAP/SMTP.

    – Frecklefoot
    Mar 15 '16 at 1:08

















I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

– bgmCoder
Mar 13 '16 at 22:34





I suppose you've tried sending with your Anti-virus disabled? Maybe the AV is scanning the transmission?

– bgmCoder
Mar 13 '16 at 22:34













Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

– Frecklefoot
Mar 14 '16 at 0:17





Well, it's just using Windows Defender and the email is just plain text, so I would assume there is nothing much for AD to scan, even if it is trying to scan the emails.

– Frecklefoot
Mar 14 '16 at 0:17













Is the account set up as IMAP or POP?

– bgmCoder
Mar 14 '16 at 1:43





Is the account set up as IMAP or POP?

– bgmCoder
Mar 14 '16 at 1:43













It is IMAP/SMTP.

– Frecklefoot
Mar 15 '16 at 1:08





It is IMAP/SMTP.

– Frecklefoot
Mar 15 '16 at 1:08










4 Answers
4






active

oldest

votes


















2














Outlook is full of settings that are difficult and non-intuitive to locate.



One thing that could cause a message to take longer to send (that is, to leave Outlook) is whether it is already synchronized with the server or no.



Check this setting:



File > Info > Account Settings (button) > Account Settings (menu item)



And find your mail account in the E-mail tab and choose Change (should take you into the Account Settings panel)



Check that Mail to keep offline is set to All:



enter image description here



Another thing to try is, in the same Account Settings panel, click on More Settings then go to the Advanced and make sure the Purge items when switching folders while online is checked. The reason I suggest this is that (unless I'm wrong) it may perform some cleanup on the local db.



Also, in that same Advanced panel, I have for Server Timeouts set to 1 minute. Maybe that could help?





Here is something I found which has a few more ideas (Bear in mind I have not tried any of these things):



Make sure Outlook is closed. Then locate and run scanpst.exe with your *.pst outlook data file as the parameter. (This is the Inbox Repair Tool)



If that doesn't work, use your Office CD to run a repair.



Finally, try opening Outlook in safe mode by typing this in the RUN box:



Outlook.exe /safe





share|improve this answer


























  • Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

    – Frecklefoot
    Mar 15 '16 at 1:10













  • I updated my answer with some more ideas for you.

    – bgmCoder
    Mar 15 '16 at 3:39











  • Okay, thank you. I will try them tonight. Have the head off to work now!

    – Frecklefoot
    Mar 15 '16 at 11:51











  • I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

    – Frecklefoot
    Mar 17 '16 at 1:08



















0














I am having a similar problem-outlook 2016 opens and doesn't receive email for over 10 minutes. When I click on "send/receive", nothing. However, there is another option/icon on the toolbar, "update folder", and when I click on it, I receive all my current email. It has a folder icon and arrows on top and bottom of folder.






share|improve this answer































    0














    Most likely the issue is with the OST file. All versions of Outlook create an OST file. On some systems it is the only database with your email (when email is downloaded and removed from the server) on others, it's just a copy. Outlook will recreate the OST if it's ever removed but it can only download the emails the server has. That being said I would try this:
    Have your wife go through her emails and move any messages she wants to keep into a PST file. Please remember to do all folder, sent, subfolder, etc.. Once that is done, close Outlook and backup the OST and PST to a different device (memory stick, external HD, Google Drive, MS Cloud...).
    Rename the OST file by changing the extension to BAK (I use this because it's easy to find and remember).
    Reopen Outlook and allow it to recreate the OST and download all current items. Try working with Outlook once it's finished and see if it isn't working better.






    share|improve this answer































      0














      One thing that seems to work sometimes is clicking on the send/receive buttons, then restarting Outlook. This is not a solution, but may be a clue.






      share|improve this answer
























      • Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

        – Frecklefoot
        Jun 20 '18 at 14:26










      protected by Community Dec 18 '18 at 17:49



      Thank you for your interest in this question.
      Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).



      Would you like to answer one of these unanswered questions instead?














      4 Answers
      4






      active

      oldest

      votes








      4 Answers
      4






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      2














      Outlook is full of settings that are difficult and non-intuitive to locate.



      One thing that could cause a message to take longer to send (that is, to leave Outlook) is whether it is already synchronized with the server or no.



      Check this setting:



      File > Info > Account Settings (button) > Account Settings (menu item)



      And find your mail account in the E-mail tab and choose Change (should take you into the Account Settings panel)



      Check that Mail to keep offline is set to All:



      enter image description here



      Another thing to try is, in the same Account Settings panel, click on More Settings then go to the Advanced and make sure the Purge items when switching folders while online is checked. The reason I suggest this is that (unless I'm wrong) it may perform some cleanup on the local db.



      Also, in that same Advanced panel, I have for Server Timeouts set to 1 minute. Maybe that could help?





      Here is something I found which has a few more ideas (Bear in mind I have not tried any of these things):



      Make sure Outlook is closed. Then locate and run scanpst.exe with your *.pst outlook data file as the parameter. (This is the Inbox Repair Tool)



      If that doesn't work, use your Office CD to run a repair.



      Finally, try opening Outlook in safe mode by typing this in the RUN box:



      Outlook.exe /safe





      share|improve this answer


























      • Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

        – Frecklefoot
        Mar 15 '16 at 1:10













      • I updated my answer with some more ideas for you.

        – bgmCoder
        Mar 15 '16 at 3:39











      • Okay, thank you. I will try them tonight. Have the head off to work now!

        – Frecklefoot
        Mar 15 '16 at 11:51











      • I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

        – Frecklefoot
        Mar 17 '16 at 1:08
















      2














      Outlook is full of settings that are difficult and non-intuitive to locate.



      One thing that could cause a message to take longer to send (that is, to leave Outlook) is whether it is already synchronized with the server or no.



      Check this setting:



      File > Info > Account Settings (button) > Account Settings (menu item)



      And find your mail account in the E-mail tab and choose Change (should take you into the Account Settings panel)



      Check that Mail to keep offline is set to All:



      enter image description here



      Another thing to try is, in the same Account Settings panel, click on More Settings then go to the Advanced and make sure the Purge items when switching folders while online is checked. The reason I suggest this is that (unless I'm wrong) it may perform some cleanup on the local db.



      Also, in that same Advanced panel, I have for Server Timeouts set to 1 minute. Maybe that could help?





      Here is something I found which has a few more ideas (Bear in mind I have not tried any of these things):



      Make sure Outlook is closed. Then locate and run scanpst.exe with your *.pst outlook data file as the parameter. (This is the Inbox Repair Tool)



      If that doesn't work, use your Office CD to run a repair.



      Finally, try opening Outlook in safe mode by typing this in the RUN box:



      Outlook.exe /safe





      share|improve this answer


























      • Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

        – Frecklefoot
        Mar 15 '16 at 1:10













      • I updated my answer with some more ideas for you.

        – bgmCoder
        Mar 15 '16 at 3:39











      • Okay, thank you. I will try them tonight. Have the head off to work now!

        – Frecklefoot
        Mar 15 '16 at 11:51











      • I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

        – Frecklefoot
        Mar 17 '16 at 1:08














      2












      2








      2







      Outlook is full of settings that are difficult and non-intuitive to locate.



      One thing that could cause a message to take longer to send (that is, to leave Outlook) is whether it is already synchronized with the server or no.



      Check this setting:



      File > Info > Account Settings (button) > Account Settings (menu item)



      And find your mail account in the E-mail tab and choose Change (should take you into the Account Settings panel)



      Check that Mail to keep offline is set to All:



      enter image description here



      Another thing to try is, in the same Account Settings panel, click on More Settings then go to the Advanced and make sure the Purge items when switching folders while online is checked. The reason I suggest this is that (unless I'm wrong) it may perform some cleanup on the local db.



      Also, in that same Advanced panel, I have for Server Timeouts set to 1 minute. Maybe that could help?





      Here is something I found which has a few more ideas (Bear in mind I have not tried any of these things):



      Make sure Outlook is closed. Then locate and run scanpst.exe with your *.pst outlook data file as the parameter. (This is the Inbox Repair Tool)



      If that doesn't work, use your Office CD to run a repair.



      Finally, try opening Outlook in safe mode by typing this in the RUN box:



      Outlook.exe /safe





      share|improve this answer















      Outlook is full of settings that are difficult and non-intuitive to locate.



      One thing that could cause a message to take longer to send (that is, to leave Outlook) is whether it is already synchronized with the server or no.



      Check this setting:



      File > Info > Account Settings (button) > Account Settings (menu item)



      And find your mail account in the E-mail tab and choose Change (should take you into the Account Settings panel)



      Check that Mail to keep offline is set to All:



      enter image description here



      Another thing to try is, in the same Account Settings panel, click on More Settings then go to the Advanced and make sure the Purge items when switching folders while online is checked. The reason I suggest this is that (unless I'm wrong) it may perform some cleanup on the local db.



      Also, in that same Advanced panel, I have for Server Timeouts set to 1 minute. Maybe that could help?





      Here is something I found which has a few more ideas (Bear in mind I have not tried any of these things):



      Make sure Outlook is closed. Then locate and run scanpst.exe with your *.pst outlook data file as the parameter. (This is the Inbox Repair Tool)



      If that doesn't work, use your Office CD to run a repair.



      Finally, try opening Outlook in safe mode by typing this in the RUN box:



      Outlook.exe /safe






      share|improve this answer














      share|improve this answer



      share|improve this answer








      edited Mar 15 '16 at 2:23

























      answered Mar 14 '16 at 1:34









      bgmCoderbgmCoder

      1,07742247




      1,07742247













      • Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

        – Frecklefoot
        Mar 15 '16 at 1:10













      • I updated my answer with some more ideas for you.

        – bgmCoder
        Mar 15 '16 at 3:39











      • Okay, thank you. I will try them tonight. Have the head off to work now!

        – Frecklefoot
        Mar 15 '16 at 11:51











      • I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

        – Frecklefoot
        Mar 17 '16 at 1:08



















      • Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

        – Frecklefoot
        Mar 15 '16 at 1:10













      • I updated my answer with some more ideas for you.

        – bgmCoder
        Mar 15 '16 at 3:39











      • Okay, thank you. I will try them tonight. Have the head off to work now!

        – Frecklefoot
        Mar 15 '16 at 11:51











      • I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

        – Frecklefoot
        Mar 17 '16 at 1:08

















      Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

      – Frecklefoot
      Mar 15 '16 at 1:10







      Thanks for the suggestions, but I already had all those settings selected. Meanwhile, Outlook endlessly synchronizing and Sending/Receiving...

      – Frecklefoot
      Mar 15 '16 at 1:10















      I updated my answer with some more ideas for you.

      – bgmCoder
      Mar 15 '16 at 3:39





      I updated my answer with some more ideas for you.

      – bgmCoder
      Mar 15 '16 at 3:39













      Okay, thank you. I will try them tonight. Have the head off to work now!

      – Frecklefoot
      Mar 15 '16 at 11:51





      Okay, thank you. I will try them tonight. Have the head off to work now!

      – Frecklefoot
      Mar 15 '16 at 11:51













      I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

      – Frecklefoot
      Mar 17 '16 at 1:08





      I ran the repair tool and it found errors. It said it repaired them, but it still gives us the endless "synchronizing" message at the bottom. But now it sends and receives immediately, so I'll call this a fix. Thanks for the help!

      – Frecklefoot
      Mar 17 '16 at 1:08













      0














      I am having a similar problem-outlook 2016 opens and doesn't receive email for over 10 minutes. When I click on "send/receive", nothing. However, there is another option/icon on the toolbar, "update folder", and when I click on it, I receive all my current email. It has a folder icon and arrows on top and bottom of folder.






      share|improve this answer




























        0














        I am having a similar problem-outlook 2016 opens and doesn't receive email for over 10 minutes. When I click on "send/receive", nothing. However, there is another option/icon on the toolbar, "update folder", and when I click on it, I receive all my current email. It has a folder icon and arrows on top and bottom of folder.






        share|improve this answer


























          0












          0








          0







          I am having a similar problem-outlook 2016 opens and doesn't receive email for over 10 minutes. When I click on "send/receive", nothing. However, there is another option/icon on the toolbar, "update folder", and when I click on it, I receive all my current email. It has a folder icon and arrows on top and bottom of folder.






          share|improve this answer













          I am having a similar problem-outlook 2016 opens and doesn't receive email for over 10 minutes. When I click on "send/receive", nothing. However, there is another option/icon on the toolbar, "update folder", and when I click on it, I receive all my current email. It has a folder icon and arrows on top and bottom of folder.







          share|improve this answer












          share|improve this answer



          share|improve this answer










          answered Mar 24 '17 at 18:46









          RobinRobin

          1




          1























              0














              Most likely the issue is with the OST file. All versions of Outlook create an OST file. On some systems it is the only database with your email (when email is downloaded and removed from the server) on others, it's just a copy. Outlook will recreate the OST if it's ever removed but it can only download the emails the server has. That being said I would try this:
              Have your wife go through her emails and move any messages she wants to keep into a PST file. Please remember to do all folder, sent, subfolder, etc.. Once that is done, close Outlook and backup the OST and PST to a different device (memory stick, external HD, Google Drive, MS Cloud...).
              Rename the OST file by changing the extension to BAK (I use this because it's easy to find and remember).
              Reopen Outlook and allow it to recreate the OST and download all current items. Try working with Outlook once it's finished and see if it isn't working better.






              share|improve this answer




























                0














                Most likely the issue is with the OST file. All versions of Outlook create an OST file. On some systems it is the only database with your email (when email is downloaded and removed from the server) on others, it's just a copy. Outlook will recreate the OST if it's ever removed but it can only download the emails the server has. That being said I would try this:
                Have your wife go through her emails and move any messages she wants to keep into a PST file. Please remember to do all folder, sent, subfolder, etc.. Once that is done, close Outlook and backup the OST and PST to a different device (memory stick, external HD, Google Drive, MS Cloud...).
                Rename the OST file by changing the extension to BAK (I use this because it's easy to find and remember).
                Reopen Outlook and allow it to recreate the OST and download all current items. Try working with Outlook once it's finished and see if it isn't working better.






                share|improve this answer


























                  0












                  0








                  0







                  Most likely the issue is with the OST file. All versions of Outlook create an OST file. On some systems it is the only database with your email (when email is downloaded and removed from the server) on others, it's just a copy. Outlook will recreate the OST if it's ever removed but it can only download the emails the server has. That being said I would try this:
                  Have your wife go through her emails and move any messages she wants to keep into a PST file. Please remember to do all folder, sent, subfolder, etc.. Once that is done, close Outlook and backup the OST and PST to a different device (memory stick, external HD, Google Drive, MS Cloud...).
                  Rename the OST file by changing the extension to BAK (I use this because it's easy to find and remember).
                  Reopen Outlook and allow it to recreate the OST and download all current items. Try working with Outlook once it's finished and see if it isn't working better.






                  share|improve this answer













                  Most likely the issue is with the OST file. All versions of Outlook create an OST file. On some systems it is the only database with your email (when email is downloaded and removed from the server) on others, it's just a copy. Outlook will recreate the OST if it's ever removed but it can only download the emails the server has. That being said I would try this:
                  Have your wife go through her emails and move any messages she wants to keep into a PST file. Please remember to do all folder, sent, subfolder, etc.. Once that is done, close Outlook and backup the OST and PST to a different device (memory stick, external HD, Google Drive, MS Cloud...).
                  Rename the OST file by changing the extension to BAK (I use this because it's easy to find and remember).
                  Reopen Outlook and allow it to recreate the OST and download all current items. Try working with Outlook once it's finished and see if it isn't working better.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Mar 21 '18 at 16:14









                  Mark StevensMark Stevens

                  1




                  1























                      0














                      One thing that seems to work sometimes is clicking on the send/receive buttons, then restarting Outlook. This is not a solution, but may be a clue.






                      share|improve this answer
























                      • Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                        – Frecklefoot
                        Jun 20 '18 at 14:26
















                      0














                      One thing that seems to work sometimes is clicking on the send/receive buttons, then restarting Outlook. This is not a solution, but may be a clue.






                      share|improve this answer
























                      • Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                        – Frecklefoot
                        Jun 20 '18 at 14:26














                      0












                      0








                      0







                      One thing that seems to work sometimes is clicking on the send/receive buttons, then restarting Outlook. This is not a solution, but may be a clue.






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                      One thing that seems to work sometimes is clicking on the send/receive buttons, then restarting Outlook. This is not a solution, but may be a clue.







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                      share|improve this answer



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                      answered Jun 20 '18 at 0:51









                      SkipperSkipper

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                      11













                      • Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                        – Frecklefoot
                        Jun 20 '18 at 14:26



















                      • Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                        – Frecklefoot
                        Jun 20 '18 at 14:26

















                      Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                      – Frecklefoot
                      Jun 20 '18 at 14:26





                      Thanks. This was solved a while ago, but it required some back and forth with the ISP. Thanks!

                      – Frecklefoot
                      Jun 20 '18 at 14:26





                      protected by Community Dec 18 '18 at 17:49



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